Hello Response to Being Named: The Platform Has Not Directly Operated Offline Stores

MetaMuskRat · 2026-03-16T03:46:35+00:00

Hellobike has issued an apology statement following exposure of rental electric bike issues during CCTV's "3·15" evening gala. The platform emphasized that it only provides information matching services and does not directly operate stores. The statement stated that it will strengthen management and review to ensure vehicles meet standards and conduct improvements to restore user trust.

MetaMuskRat

2026-03-16 03:46:35

Abstract generation in progress

People’s Financial News, March 15 — On the evening of March 15, CCTV’s “3.15” Consumer Rights Day Gala exposed issues with rental electric bikes, including Hello Bike rentals. In response, Hello Bike issued an “Apology Statement.” The statement said that Hello Bike’s rental business operates through a platform model, providing information matching services for users and merchants. Hello Bike has not directly operated offline stores; all vehicles in the platform’s stores are purchased and operated by participating merchants. The statement also mentioned that Hello Bike continuously reminds merchants through the merchant app, conducts spot checks at stores, and requires merchants to ensure that rented vehicles comply with current national laws, regulations, and standards. Merchants are also regularly asked to self-inspect and rectify their vehicles. The CCTV “3.15” Gala report indicates lapses in their review mechanisms or management. They will take this incident as a warning, conduct deep reflection, implement strict rectifications, and respond to users’ trust with concrete actions. (First Financial)

View Original

This page may contain third-party content, which is provided for information purposes only (not representations/warranties) and should not be considered as an endorsement of its views by Gate, nor as financial or professional advice. See Disclaimer for details.

1 Likes