There's this company called Decagon that popped up just two years back. The folks behind it aren't first-timers—they've built stuff before. Now they've got AI agents doing customer service work for over 100 companies.

What's interesting? They're moving fast, but so is everyone else in this space. Big players with deep pockets are all over AI customer support now. The real question isn't whether their tech works—it clearly does if they've signed up that many clients. It's whether a scrappy team can stay ahead when giants start throwing resources at the same problem.

Kind of reminds you of how quickly the landscape shifts in any tech sector, doesn't it? One day you're the hot new thing, next day you're fighting to keep your edge.