Jamie Dimon Says AI Will Touch Nearly Every Function at JPMorgan

• Jamie Dimon said AI will affect virtually every function, application and process at JPMorgan Chase.
• In his annual shareholder letter, the CEO said AI adoption is likely to move faster than earlier technological shifts such as electricity and the internet.

Jamie Dimon is not usually loose with language in his annual letters, which is partly why his latest comments on artificial intelligence stand out. In JPMorgan Chase’s 2025 annual report letter, published on April 6, Dimon said AI will reshape the bank broadly, reaching “virtually every function, application and process” across the company. He also said the pace of adoption will likely be faster than prior technological transformations, including electricity and the internet, both of which took decades to spread through the economy. Dimon puts AI at the center of bank operations The message from the largest US bank was fairly direct. AI is no longer being treated as a side project or a future-facing experiment. Dimon framed it as something that will affect customer-facing services, internal workflows, controls, decision-making and employee tools across the institution. In the long run, he wrote, it should have a “huge positive impact on productivity.” That phrasing matters because big banks tend to move carefully when describing operational change. When JPMorgan talks this openly about AI reaching nearly every corner of the business, it signals that deployment is moving beyond selective pilots and into core systems. Faster than past tech shifts, with disruption attached Dimon’s comparison to electricity and the internet was striking, if slightly uneasy in tone. He acknowledged the scale of the shift while also noting how quickly it may arrive. That combination tends to raise two questions at once. Where will productivity gains show up first, and which jobs will be altered or disappear along the way. For now, JPMorgan is clearly positioning AI as both an efficiency tool and a structural business change. That is a stronger message than the usual corporate talk about automation. It suggests the bank sees AI less as software layered onto existing work and more as something that will gradually rewrite how large parts of that work get done.