Qantas Agrees to Compensate $105 Million for Flight Cancellations During Pandemic

MaticHoleFiller · 2026-03-16T07:23:51+00:00

Qantas will pay 105 million Australian dollars to settle a class action lawsuit that accused it of failing to provide cash refunds for cancelled flights during the pandemic, instead offering vouchers only. Qantas denies liability, and the settlement requires court approval, with refunds expected to be paid in 2027.

MaticHoleFiller

2026-03-16 07:23:51

Abstract generation in progress

Qantas Airways, Australia’s flagship airline, announced on Friday that it will pay AUD 105 million ($74 million) to settle a class-action lawsuit alleging that the airline misled customers and failed to provide refunds for flights canceled during the COVID-19 pandemic.

The lawsuit, filed on behalf of Australian passengers, concerns international and domestic flights canceled between 2020 and 2022. At the time, Qantas offered vouchers instead of cash refunds.

Qantas stated, “Under the terms of the settlement agreement, Qantas agrees to pay AUD 105 million but does not admit any liability.”

The airline also said that the agreement is subject to court approval, and cash refunds are expected to begin in the first half of 2027.

Echo Law, the law firm representing the passengers in the class action, claimed that Qantas “illegally profited from customer funds and has held large amounts of money that should have been refunded to customers for years.”

The law firm added on Friday that the court will announce the specific process for customers to apply for refunds in the coming weeks.

View Original

This page may contain third-party content, which is provided for information purposes only (not representations/warranties) and should not be considered as an endorsement of its views by Gate, nor as financial or professional advice. See Disclaimer for details.