"Property Management" Changed to "Property Services," Ministry of Housing and Urban-Rural Development: Adopted! Bai Yansong: This is Just the Beginning

According to CCTV News, recently, at the group meeting of the 14th National People’s Congress in Shanghai, National People’s Congress delegate and Vice Chairman of the Shanghai Urban Renewal Expert Committee Fan Yun proposed that “property management” should be unified as “property services,” so that every property owner can truly feel their status as a “master.” This suggestion has sparked widespread attention.

Fan Yun explained that on the 9th, the Ministry of Housing and Urban-Rural Development called her to say that her suggestion had been adopted, and relevant departments would begin amending the “Property Management Regulations,” with industry classification changing from “property management” to “property services.”

On March 10th, commentator Bai Yansong discussed “Changing Property Management to Property Services” on the program “Two Sessions 1+1”: this is just the beginning. Next, we need to address how to make property fees transparent and openly used for everyone, and how to make it easier to establish homeowners’ committees.

“Support the name change,” “Very reasonable, property is about serving residents,” “After the name change, the key is to improve service quality”—these comments immediately sparked heated discussion among netizens. The two-character difference hits the long-standing pain points in community governance.

According to China’s “Property Management Regulations,” homeowners and property management companies in residential communities are in an employer-employee relationship. The property management company hired by the homeowners’ association’s main responsibility is to provide good services to the homeowners based on the contract and their requirements. Therefore, the primary duty of residential property management is to serve homeowners, not to manage them. However, conflicts and disputes between property management companies and homeowners have long been frequent.

Fan Yun’s suggestion received “lightning-fast” feedback from relevant departments, making people genuinely feel that public voices and opinions can indeed be heard, valued, and adopted. This positive interaction of offering suggestions and receiving quick responses not only brings government functions closer to the people but also profoundly confirms that good policies are not created out of thin air—they grow from responding to the urgent needs and concerns of the public.

Fan Yun stated that nowadays, homeowners generally pay more attention to the service experience provided by property management. Property management is no longer just about “managing the community,” but more importantly, about serving community life. For property companies, this is an opportunity for transformation and upgrading—establishing a solid foothold for reputable companies by offering personalized services, such as companionship for the elderly, sports activities for children, and showing humanized care in temporary access and moving services, thereby enhancing the overall service experience and gaining development space.

Changing “management” to “service” may seem like a two-character difference, but the meaning is entirely different. The response from the Ministry of Housing and Urban-Rural Development is undoubtedly good news. The next steps involve solving how property management shifts from management to service, ensuring transparency in property fee usage, and making it easier to establish homeowners’ committees. This is a very good start to creating a positive cycle.